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Our boiler was not serviced at the scheduled appointment time as the technician NICOR sent wasn't certified to work on boilers. He said he arranged for someone to come yesterday. We waited all afternoon and no-one arrived. I called this AM to complain and waited on...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares

Thank you for your update. If you have additional questions or concerns that you'd like for us to address, please feel free to send us a direct message and we will respond as ...

Product
#1179226
waited for over 30 minutes for someone to come to the phone...not a great experience... I am really angry at the wait time that it takes to discontinue these services, after finding out that the cost I signed up for exceeds the amount they originally told me it would...
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PivotalHomeSolutionsCares
PivotalHomeSolutionsCares

Unfortunately, we are unable to assist you without any contact information. Please call us at 855-890-2163, and a representative from our team will gladly address your concern...

PivotalHomeSolutionsCares
PivotalHomeSolutionsCares

Good afternoon. Thank you for reaching out to us.We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation.Could you please ...

#1157413
I was on the phone 30 minutes waiting to discuss 2 account numbers with home solutions and then phone went dead. I would hate to think if I had a furnace outage it would take 30 minutes plus to even talk with someone. I would freeze to death in the meantime. You can...
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Anonymous
ils

Never in the past had such a difficult reaching a customer service rep. Called three separate times each an hour wait. Been calling since 7:00 am and still on hold..it's 9:52a...

PivotalHomeSolutionsCares
PivotalHomeSolutionsCares

Good morning. Thank you for reaching out to us. We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation. Could you please ...

#1156730
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Nicor Home Solutions - HORRIBLE!

I tried getting help back in October 2016 fix my furnace I called several times no answer, I called today to cancel finally no answer and they keep taking my money because I don’t have three hours to be on the phone. Terrible customer service
#1150732
I have had Nicor services for many years and within the last year the service has gone from great to beyond horrible. They do not show up on time, they cancel constantly and when they finally get to your home it takes weeks for them to get parts to repair the...
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PivotalHomeSolutions
PivotalHomeSolutions

Good afternoon. Thank you for reaching out to us.We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation.Could you please ...

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Nicor Home Solutions - Scheduled service

It is nearly impossible to schedule a routine maintenance check. I was told there is a three month backlog for furnace cleaning. I might as well schedule my A/C cleaning instead!
#1133848
My Kitchen Garbage disposal stopped working and there were broken parts inside. Nicor (Now Pivotal) was able to arrange a Plumber who came the next day and was to replace it with a new unit I purchased. I have the whole home plan and its really a peace of mind as I...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for sharing your experience with us. We are pleased that you are satisfied with the work performed in your home, and we will continue to provide you with a peace of ...

4.3
I liked
  • Customer service and options provided
#1127599
I had the complete service for two of my homes. First my heating stop working, and they came out to check and said need new Furness. Got new Furness was $1800 and they would pay $400 ok. So submitted the claim, it was almost 6 weeks and no check. So I called, and they...
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Anonymous
Susan ouellette

No answers the number when i called

PivotalHomeSolutions
PivotalHomeSolutions

If you would like us to investigate your situation, please feel free to give us a call at 888-414-2197 or you can e-mail us through our website at http://www.yourhomesolutions...

1.6
I didn't like
  • Being on the phone not less then an hour every time
#1107543
I don't like Nicor they are very very rude they don't care if you have a sick person or young children they are very heartless they don't want to help no one they are money hungry the even charge you if you don't use any gas they charge you what they like
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PivotalHomeSolutions
PivotalHomeSolutions

If you would like us to investigate your situation, please feel free to give us a call at 888-414-2197 or you can e-mail us through our website at http://www.yourhomesolutions...

#926911

Contact Nicor Home Solutions

Mailing Address:
1751 W. Diehl Road, Ste 200
Naperville, Illinois 60563
USA
Phone:
(877) 642-6747
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We bought the line and felt we were covered should something happen to our furnace and A/C. $42 extra a month. It adds up over the years. We got a yearly clean and check for it. That's it! So for $504, we got something we could have paid just $75 a year to any heating...
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PivotalHomeSolutions
PivotalHomeSolutions

If you would like us to investigate your situation, please feel free to give us a call at 888-414-2197 or you can e-mail us through our website at http://www.yourhomesolutions...

1.0
I didn't like
  • Home solutions
#922383