Our boiler was not serviced at the scheduled appointment time as the technician NICOR sent wasn't certified to work on boilers. He said he arranged for someone to come yesterday. We waited all afternoon and no-one arrived. I called this AM to complain and waited on...Read more
waited for over 30 minutes for someone to come to the phone...not a great experience... I am really angry at the wait time that it takes to discontinue these services, after finding out that the cost I signed up for exceeds the amount they originally told me it would...Read more
I was on the phone 30 minutes waiting to discuss 2 account numbers with home solutions and then phone went dead. I would hate to think if I had a furnace outage it would take 30 minutes plus to even talk with someone. I would freeze to death in the meantime. You can...Read more
Nicor Home Solutions - HORRIBLE!
I tried getting help back in October 2016 fix my furnace I called several times no answer, I called today to cancel finally no answer and they keep taking my money because I don’t have three hours to be on the phone. Terrible customer service
I have had Nicor services for many years and within the last year the service has gone from great to beyond horrible. They do not show up on time, they cancel constantly and when they finally get to your home it takes weeks for them to get parts to repair the...Read more
Nicor Home Solutions - Scheduled service
It is nearly impossible to schedule a routine maintenance check. I was told there is a three month backlog for furnace cleaning. I might as well schedule my A/C cleaning instead!
My Kitchen Garbage disposal stopped working and there were broken parts inside. Nicor (Now Pivotal) was able to arrange a Plumber who came the next day and was to replace it with a new unit I purchased. I have the whole home plan and its really a peace of mind as I...Read more
I had the complete service for two of my homes. First my heating stop working, and they came out to check and said need new Furness. Got new Furness was $1800 and they would pay $400 ok. So submitted the claim, it was almost 6 weeks and no check. So I called, and they...Read more
I don't like Nicor they are very very rude they don't care if you have a sick person or young children they are very heartless they don't want to help no one they are money hungry the even charge you if you don't use any gas they charge you what they likeRead more
We bought the line and felt we were covered should something happen to our furnace and A/C. $42 extra a month. It adds up over the years. We got a yearly clean and check for it. That's it! So for $504, we got something we could have paid just $75 a year to any heating...Read more
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