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1.1

I signed up for Nicor home solutions in May. I wanted to get my a/c checked because it was not coming on.

We purchased our house, so we were unaware of any issues. We had a technician come out, and he only cleaned the unit and he stated that we needed to call nicor back to schedule for a leak check because the unit was flat and had no freon. I called nicor and I was on the phone with a representative who clearly had no clue as to what she was doing. We were on the phone for 45 min.

She stated I was covered, and then suddenly changed and stated I wasn't covered because it is a preexisting condition. She then stated that I would have to pay out of pocket for all my expenses.

This warranty is a ripoff why am I paying for a warranty that won't cover anything and we are still left paying all of the expenses. I will be canceling my service.

Reason of review: Bad quality.

Location: 1751 W Diehl Rd #200, Naperville, IL 60563, USA

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OncourseHomeSolutionsCares

Hi Nakisha. Unfortunately, we are unable to assist you without any contact information.

Please reach back out to us if you still need assistance. Thank you.

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reply icon Replying to comment of OncourseHomeSolutionsCares

I tried to contact someone regarding this issue, and l keep getting the run around.

OncourseHomeSolutionsCares

Good morning, Nakisha. We always want to provide our customers with service that meets or exceeds their expectations, so we're sorry to hear about your recent maintenance appointment.We would like to look deeper into the issue, so could you please send us a direct message with your contact information? Thanks for sharing your concerns with us.

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