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1.4

I had the complete service for two of my homes. First my heating stop working, and they came out to check and said need new Furness.

Got new Furness was $1800 and they would pay $400 ok. So submitted the claim, it was almost 6 weeks and no check. So I called, and they said you were missing serial number and we did not approve. Ok here again another hour on the phone and lost few months.

She said ok, don't worry, we will approve without that serial number. 3 weeks later got a letter, you owe $.14 cents and we could not send you the check. So I called to pay she said we need serial number for this and can not approve you. We lost almost 9 weeks now.

WHEN TIME TO PAY BACK, NIGHT MARE. DO NOT USE THEM.

I HAVE NOT TOLD YOU ANTOHTER STORY YET. DONT GO WITH THIS COMPANY AND I AM STUCK RIGHT NOW AND CAN NOT CANCLE MY ACCOUNT OTHER WISE THEY WILL NOT PROCESS MY CLAIM.

Reason of review: Bad quality.

Monetary Loss: $350.

Preferred solution: Full refund.

Nicor Home Solutions Cons: Being on the phone not less then an hour every time.

Location: 1751 W Diehl Rd #200, Naperville, IL 60563, USA

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Guest

No answers the number when i called

American Water Resources Homeowner Services

If you would like us to investigate your situation, please feel free to give us a call at 888-414-**** or you can e-mail us through our website at http://www.yourhomesolutions.com. Pivotal Home Solutions has over 1.2 million contracts in multiple states throughout the U.S. Our company is a trusted provider of comprehensive warranty plans, as well as leasing programs for water heaters and appliances in some markets.

Guest
reply icon Replying to comment of American Water Resources Homeowner Services

I had my furnace fixed on november 4th i paid 1900 to fix it nicour home sloutions saidi would get a 400 dollar remembrsment i have been given the run around everytime i call them they have my bank account number but for direct deposit an i was told by one rep ,its out there somewhere please help with this problem iam on a fixed income an i need this money something awful

American Water Resources Homeowner Services
reply icon Replying to comment of Guest-1393908

Hi Susan. Our records indicate that a reimbursement check was mailed to you on November 15, 2017.

I see that you called us back in regard to the check and were informed that you need to call back on December 15, 2017 if you have still not received it.

Please give us a call at 888-414-**** if you have yet to receive your reimbursement. Thank you.

American Water Resources Homeowner Services
reply icon Replying to comment of Guest-1393908

Customer has been contacted and she has received her reimbursement.

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