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I have had Nicor services for many years and within the last year the service has gone from great to beyond horrible. They do not show up on time, they cancel constantly and when they finally get to your home it takes weeks for them to get parts to repair the...
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PivotalHomeSolutions
PivotalHomeSolutions

Good afternoon. Thank you for reaching out to us.We hold ourselves accountable to our customers first and foremost and are sorry to hear about this situation.Could you please ...

My Kitchen Garbage disposal stopped working and there were broken parts inside. Nicor (Now Pivotal) was able to arrange a Plumber who came the next day and was to replace it with a new unit I purchased. I have the whole home plan and its really a peace of mind as I...
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PivotalHomeSolutions
PivotalHomeSolutions

Thank you for sharing your experience with us. We are pleased that you are satisfied with the work performed in your home, and we will continue to provide you with a peace of ...

4.3
I liked
  • Customer service and options provided
#1127599
I had the complete service for two of my homes. First my heating stop working, and they came out to check and said need new Furness. Got new Furness was $1800 and they would pay $400 ok. So submitted the claim, it was almost 6 weeks and no check. So I called, and they...
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Anonymous
Susan ouellette

No answers the number when i called

PivotalHomeSolutions
PivotalHomeSolutions

If you would like us to investigate your situation, please feel free to give us a call at 888-414-2197 or you can e-mail us through our website at http://www.yourhomesolutions...

1.6
I didn't like
  • Being on the phone not less then an hour every time
#1107543
I don't like Nicor they are very very rude they don't care if you have a sick person or young children they are very heartless they don't want to help no one they are money hungry the even charge you if you don't use any gas they charge you what they like
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PivotalHomeSolutions
PivotalHomeSolutions

If you would like us to investigate your situation, please feel free to give us a call at 888-414-2197 or you can e-mail us through our website at http://www.yourhomesolutions...

#926911
We bought the line and felt we were covered should something happen to our furnace and A/C. $42 extra a month. It adds up over the years. We got a yearly clean and check for it. That's it! So for $504, we got something we could have paid just $75 a year to any heating...
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PivotalHomeSolutions
PivotalHomeSolutions

If you would like us to investigate your situation, please feel free to give us a call at 888-414-2197 or you can e-mail us through our website at http://www.yourhomesolutions...

1.0
I didn't like
  • Home solutions
#922383
Im a former employee of Nicor Home Solutions not only was ther services a ripoff the things they expect ther employees to do safety wise is against osha the other employees dont even do the work properly .....a lady told me when i was ther to do her AC clesn and check...
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PivotalHomeSolutions
PivotalHomeSolutions

If you would like us to investigate your situation, please feel free to give us a call at 888-414-2197 or you can e-mail us through our website at http://www.yourhomesolutions...

Anonymous
Anonymous

I agree im a former employee and they were suppose to award us our medical benefits aftr 30days of employment com to find out they waived mine without notice i had raise a sti...

1.0
#688068

Nicor Home Solutions - Scheduled service

Nicor Home Solutions
#1133848
It is nearly impossible to schedule a routine maintenance check. I was told there is a three month backlog for furnace cleaning. I might as well schedule my A/C cleaning instead!
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