Cynthia G Wce

Poor service

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Updated by user Sep 28, 2023

Haven’t had any contact. In process of getting a new dryer

Original review Sep 13, 2023
Each time I call they never have contractors in my area. I never had this problem before. They are useless!
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Cons:
  • Lack of qualified repair firms

Preferred solution: Deliver product or service ordered

User's recommendation: Never!

1 comment
OncourseHomeSolutionsCares

Hi. For assistance, please send an email to emailsphs@***.com with your contact information. Thank you.

Betzabe Cbu
map-marker Valparaiso, Indiana

Dan S

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Today was my lucky day with Nicor Home Solutions as Dan S was my service provider regarding a bad thermostat. He arrived on time, asked me what the issue was, I explained it and he started working on the issue immediately. He took down the old thermostat and asked me a few questions..realized I needed I needed a regular thermostat and put one in. He was looking at my account and told me he could save me money by combining our account to save us money..and I'm all about saving money. Thank Dan S for us as he was a great help!!!
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User's recommendation: Be polite to the service person, ask questions, listen to his recommendation and thank him. him

1 comment
OncourseHomeSolutionsCares

Thanks for the feedback!

Deborah S Xzn
map-marker Lansing, Illinois

Failure of Nicor to address my inside plumbing problem

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I called Nicor and made an appointment to have my inside plumbing problem taken care of. I had an appointment and the plumber never came. I have made numerous calls to find out why, get a plumber there and then speak to a supervisor. I have been denied service and refused to allow me to discuss this matter with a supervisor.
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Loss:
$400
Cons:
  • Are not reliable anymore

Preferred solution: Deliver product or service ordered

User's recommendation: They used to provide excellent service. Their service is horrible now. Don’t waste your money!

1 comment
OncourseHomeSolutionsCares

Hi. For assistance, please send an email to emailsphs@***.com with your contact information. Thank you.

Danilynn Nyg

It takes almost 2 months to repair the air condition.

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They want us to wait 2 months to repair the air condition for my house, I am feel like paying $71 per month for nothing.
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Cons:
  • Horrible service

Preferred solution: Better service

User's recommendation: Do not get this company, it used to be pretty good service, not anymore

1 comment
OncourseHomeSolutionsCares

Hi. For assistance, please send an email to emailsphs@***.com with your contact information. Thank you.

Mike C Swj

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Verified Reviewer
| map-marker Normal, Illinois

After numerous phone calls, emails, pictures, and false statements from them, I have yet to receive reimbursement on my justifiable claim. A person should never have to go through such an experience w

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Nicor Home Solutions - After numerous phone calls, emails, pictures, and false statements from...
Nicor Home Solutions - After numerous phone calls, emails, pictures, and false statements... - Image 2
After numerous phone calls, emails, pictures, and false statements from them, I have yet to receive reimbursement on my justifiable claim. A person should never have to go through such an experience They did everything to delay my claim, including false and misleading statements
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User's recommendation: Don’t ever use this company

4 comments
Guest

I am still trying to get my justifiable claim honored. I even sent them the original invoice from the company that ran a camera down my sewer line which stated the my backup was caused by a rusted out cast iron pipe, which supposed to be covered.

I have yet to get a response to this, as it proves that their clams that it was a shear off is completely bogus. Please avoid this company at all costs!

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

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Anonymous
map-marker Fairbury, Illinois

They refused to fix my clogged drain even though they admitt I had coverage.

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They took the money and refused to do the repair. Avoid them and any of their other names they go by
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3 comments
OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

Guest

They did the same thing with me!

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

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Mike C Swj

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Verified Reviewer
| map-marker Bloomington, Illinois

I had a major sewer backup, my home on 5/16/22 It was repaired by a reputable company, a

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Nicor Home Solutions - I had a major sewer backup, my home on 5/16/22 It was repaired by a...
Nicor Home Solutions - I had a major sewer backup, my home on 5/16/22 It was repaired by... - Image 2
Updated by user Sep 16, 2022

As of today, I have received no response as to my claim. After many emails, including one to the president of the company, I’m being totally ghosted.

Discrimination? Perhaps.All I know is that they have the invoice that clearly states that my sewer line collapsed because of a rusted cast iron pipe. I also have a written statement from them that this is covered under my policy.

So why aren’t they honor my claim? They won’t say?

Original review Aug 17, 2022
I had a major sewer collapse on 5/16/22. I had to evacuate my home until my sewer line could be replaced. I contacted Pivotal Home Solutions and was told they would honor my claim (Joel), but as of this date they have not. The rarely even respond to my emails. This is a justified claim and all Ive gotten is the runaround
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Loss:
$4000
Pros:
  • Thinking i could make one call and have my furnace serviced
  • Answered their phone sometimes
Cons:
  • After repeated calls they never reimbursed claim

Preferred solution: Full refund

User's recommendation: Do not use this company

3 comments
OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

Guest
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Anonymous
map-marker Duluth, Georgia

Try to canceled a bad service

we canceled this service 2 years ago ...but they still charging are account ..the waiting time is too long and the service call scheduling is not as they promese.
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User's recommendation: we don't recommended this company

1 comment
OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

Concepta L

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Verified Reviewer
| map-marker Northbrook, Illinois

Apointment with Nicor Home Solutions for Cooling/AC maintenance on Aug. 5, 2022. vice for August 5, 2022 gust 5, 2022, Friday.

Please cancel the above appointment. I will call to schedule for appointment at a later date. Thank you Concepta Lasquite
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2 comments
OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@***.com with your contact information so we can assist you. Thank you.

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Kathryn C Eus

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Verified Reviewer
| map-marker Naperville, Illinois

Please cancel home solutions plan

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We can't get anyone to call back or pick up. We are spending almost $16 a month for zero service. We do not want this service. Please stop! Our Nicor account is 33-5*-**-**** *. Our address is 1411 Grant Avenue, Rockford, IL 61103.
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Loss:
$383

Preferred solution: Please CANCEL service.

User's recommendation: Do Not Use This Company!

2 comments
Mike C Swj

Totally agree. Buyer beware!

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@gmail.com with your contact information so we can assist you. Thank you.

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Anonymous
map-marker Homer Glen, Illinois

Bad service

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Technician try to sell us a furnace but another technician from or home warranty company showed us it was fine and working properly.
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User's recommendation: Don’t pay for Nicor Solutions

2 comments
Mike C Swj

I would never use them again!

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@gmail.com with your contact information so we can assist you. Thank you.

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Anonymous
map-marker Chicago, Illinois

Terrible

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Every time I call to schedule a maintenance service or need a repair, I routinely spend about 90 waiting for a human being to come to the phone. It is incredibly frustrating. Ive been a Home Solutions customer for a few years, but this has become intolerable. Im canceling my service
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User's recommendation: Research other home warranty companies

2 comments
Mike C Swj

This company is unprofessional at best

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@gmail.com with your contact information so we can assist you. Thank you.

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Anonymous
map-marker Chicago Heights, Illinois

NO SHOW!!

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NO HEAT FOR TWO WEEKS!!! THE FIRST GUY SAID HE THOUGHT IT WAS THE MODULE.... FIRST GUY ORDERED IT AND IT DID NOT WORK! SECOND TIME HE WAS HERE SAID THOUGHT IT WAS THE GAS VALVE... WHEN I STATED BURNER PROBLEM... HE REFUSED TO DISMANTLE BURNER ASSEMBLY. MY SON WAS HERE AND HE THINKS IT IS A BURNER PROBLEM... AFRAID TO DISMANTLE... why will not nicor solutions send me someone who is competent?????????
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User's recommendation: no to nicorhome solutions

2 comments
Mike C Swj

I’ve never worked with a company this bad. Ever

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@gmail.com with your contact information so we can assist you. Thank you.

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Anonymous
map-marker West Chicago, Illinois

Communication with the office

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Communication with the office if seems like a loss cause to talk to anyone to make an appointment for service
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3 comments
Mike C Swj

I’ve also had horrible service with them

Alonzo Qxc

My name Soby Arackal, I'm feel too bad about the service this company provided to the customers. so many time I'm try to take an appointment to my Furnace, 5 times I'm failed, my time is also valuable.

my experience this company provide very bad service.

please consider to provide good service. Thank you.

OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@gmail.com with your contact information for assistance. Thank you.

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Gerard M Qkq

Poor to no service

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On tuesday September 21st I called to make a maintenance appoint for my furnace. I was placed on hold for 45 minutes before I could make that appointment. THe appointment was for Saturday Sept 25 between 1 and 3pm The work order number is 277****. I spent the morning cleaning our utility room and waited all afternoon for the call from the tech. It never came. came even a curtis
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Cons:
  • Long waits on phone and no service when it was promised

Preferred solution: Apology

1 comment
OncourseHomeSolutionsCares

Hi. Please send an email to emailsphs@gmail.com with your contact information for assistance. Thank you.

Anonymous
map-marker Romeoville, Illinois

Furnance cleaning

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I have called several times. No answer. What is going on? All I want to do is schedule an appointment for maintenance on my furnance. Is there another number that I can call to get a hold of someone.? Who can I call to complain about this?
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2 comments
Mike C Swj

They won’t answer my phone calls or emails. What gives?

OncourseHomeSolutionsCares

Hi - please send an email to emailsphs@gmail.com with your contact information so we can assist you. Thank you.

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